Support

Contact support

Email matengteng@foxmail.com with “PicFerry” in the subject. Include your app version, iOS or iPadOS version, source type, and the exact error text.

You may include a screenshot if it helps. Remove private filenames and media before sending it. Please do not send an entire personal archive.

Start an import

1. Choose a ZIP or an extracted folder from Files.
2. Review the files and destination album.
3. Allow Full Access to Photos, then start the import.

Full Access lets PicFerry create destination albums and check saved results when recovering an import. Keep the app open while importing.

Pause, resume, and storage

Pausing waits for a file already saving to Photos to finish. Keep your source files in their original location so PicFerry can resume access.

If storage runs low, free some space and resume. Completed files stay recorded. Leave room for the copies saved to Photos and one temporary file.

Duplicates and failed files

Duplicate checking covers files already recorded by PicFerry. It does not scan your entire photo library for duplicates.

Open File results to see individual outcomes. Check the source format before retrying a failed file. The system Photos library determines which formats and video codecs can be saved.

Compatibility

PicFerry supports iPhone and iPad running iOS 17 or iPadOS 17 or later, with ZIP, ZIP64, and extracted folders as import sources.

Encrypted or split ZIP archives, RAR, and 7z are unsupported. Live Photo pairs are not automatically assembled.

Cloud-based sources may need to download first. Your system iCloud Photos settings still apply to media saved to Photos.

Remove import history

Deleting an import from history removes that task. Duplicate receipts and album mappings remain on your device. Removing PicFerry clears its local records.

Original sources and media already saved to Photos are separate. Manage them in Files and Photos. Read the privacy policy for details.

支持与帮助

联系支持

请发邮件至 matengteng@foxmail.com，标题注明 PicFerry，并提供 App 版本、iOS 或 iPadOS 版本、素材类型和完整错误文字。你可自行选择发送截图，请先移除私人文件名和素材，不必发送整个私人压缩包。

开始导入

在“文件”中选择 ZIP 或已解压文件夹，核对文件和目标相册，允许完整照片访问后开始。完整访问用于创建相册和恢复时核对已保存的结果。导入期间请保持 App 在前台。

暂停、继续和存储空间

暂停会等待当前正在保存到照片的文件完成。请将源素材保留在原位置，以便继续访问。空间不足时，释放空间后再继续，已完成的文件会保留记录。请为照片中的副本和一个临时文件预留空间。

重复文件与失败结果

重复识别仅覆盖 PicFerry 已记录的文件，不会扫描整个照片图库。你可在逐文件结果中查看问题，检查源文件格式后重试失败文件。可保存的格式和视频编码由系统照片图库决定。

兼容性

支持运行 iOS 17 或 iPadOS 17 及以上版本的 iPhone 和 iPad，可导入 ZIP、ZIP64 与已解压文件夹。暂不支持加密或分卷 ZIP、RAR、7z，不自动配对 Live Photo。云端素材可能需要先下载，保存后的 iCloud 照片同步由系统设置决定。

删除导入历史

从历史中删除导入只会移除该任务，重复识别凭据和相册映射仍保留在本机。删除 PicFerry 会清除其本地记录。原素材与已保存的照片独立保留，请在“文件”和“照片”中管理。详见隐私政策。